I was incorrectly charged on my bill

Refunds and Credit Back

If you believe there are incorrect charges on your bill, we understand your concerns and will do our best to assist you. It's important to note that we go by the bill generated by the carrier as the definitive source for billing information. We strictly adhere to the charges provided by the carrier.

In the event of any billing discrepancies, we will make every effort to work with the carrier on your behalf to seek credit for any incorrect charges. If the carrier approves a credit, it will be applied to your current bill or carried over as a credit on your next invoice. This ensures that any discrepancies are appropriately addressed.

However, please remember that you are responsible for any mobile balances associated with your phone number. This includes fees, penalties, international charges, data overages, late payment charges, and other charges that may arise within your mobile plan. By joining CircledIn, you agree to accept responsibility for these charges as outlined in your carrier's terms and conditions.

If you have identified incorrect charges on your bill, we encourage you to contact our support team. We will investigate the issue and work diligently to resolve it. We are committed to ensuring your satisfaction and will strive to rectify any billing discrepancies as promptly as possible.