Why am I getting ‘No Service’ on my phone?

If your new line receives "No Service" after activation: 

Please confirm the following: 

• You are using the device you listed at sign up
• You are in a covered area
• Airplane mode is turned off
• There's no damage to the physical SIM
• Try power cycling your device

If this is all true, there may be an issue with the Activation and it is recommended to open a ticket. 

If your existing line suddenly loses service:

• If your activated line suddenly loses service for an extended period of time, Contact Us immediately so that we look into this further and get you back up and running.